- Shipping & Returns
Shipping & Returns
While we hope you absolutely love everything you buy from katybelle, we understand that from time to time items will need to be returned.
Keeping our customers happy is our top priority.
We want to make sure you are always thrilled with your katybelle experience.
Please do not hesitate to call or email if you have problems or questions about your merchandise.
You may return most new, unworn items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Refunds should be expected within 4 weeks of giving your package to the return shipper. Often though refunds often happen much more quickly. We have to plan for transit time for you to us, processing, and bank processing of the refund. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Feel free to call or email with any questions.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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